Russell Croman Astrophotography  



StarXTerminator Support

Lost your license? Need installation info? Need to install on another computer?

Click here to request your license and installation info to be re-sent.

Download or installation not working? Getting SSL/handshake/schannel errors?

This is due to something in your internet connection configuration blocking access to the RC Astro content delivery site, It could be a firewall, a proxy, virus/malware protection software, or your Internet Service Provider. If it is your ISP, you may need to contact them to unblock access to the site: check their website for instructions. Also check your operating system's network configuration: your machine may have a problem with secure HTTP connections.

StarXTerminator disappeared from PixInsight?

Occasionally, third-party antivirus or antimalware software can remove legitimate plug-ins. Try the last step of the installation instructions.

Discount not working?

Make sure you enter your email address and permanent license key exactly. You must use the email address associated with your existing permanent license for another RC Astro product.

Want to subscribe to the StarXTerminator mailing list?

To be notified when new versions are released, you may click here subscribe to the StarXTerminator Support mailing list.

Contact support

Please review the release notes before submitting a request for support.

If your need help or would like to report a bug, make a comment, or submit a suggestion for improving StarXTerminator, please fill out the form below to send an email.

Do not send a request to have your license information re-sent using this form: use the link above.

To: StarXTerminator Support
Your Name:
Your Email:
Operating System:

OS Version:

App Version:
Please verify you are a human. Enter the third word in the following sentence:
Quick brown foxes jump over lazy dogs.